FAQs
What do virtual digital assets encompass?
Virtual digital assets, such as cryptocurrencies and NFTs, are decentralized digital entities that utilize blockchain technology. The market hosts over 5000 cryptocurrencies, with Bitcoin being the inaugural cryptocurrency.
Is the possession of Virtual Digital Assets legal within India?
Acquiring or trading virtual digital assets like cryptocurrency and NFTs is not prohibited by any legislation in India.
What lies ahead for virtual digital assets like cryptocurrency in India?
A significant number of Indians have started exploring virtual digital assets like cryptocurrencies and NFTs. The count continues to rise daily, signaling a burgeoning crypto movement in India. The government is actively engaged in establishing a regulatory framework to facilitate seamless operations, with recent amendments by the Ministry of Corporate Affairs marking the initial phase.
How can one purchase virtual digital assets like cryptocurrency in India?
Our mission at Simplyfy is to streamline the virtual digital asset journey for Indians. You can initiate trading in virtual digital assets like cryptocurrency with just ₹100 by downloading our Android or iOS app.
INR DEPOSIT
<div class="col-md-12"> <div class="question-cont"> <h4 id="faq-ques-01"> </h4> <p><strong>I'm experiencing difficulties depositing funds; my attempts at depositing are failing.</strong></p> <p>Please ensure that the deposit is being made from the bank account that was initially registered and verified within your Simplyfy profile. Compliance with anti-money laundering regulations dictates that deposits from unverified bank accounts cannot be accepted into your Simplyfy account.</p> <p>If you need to modify your bank account information, navigate to the 'Profile' section on the Simplyfy app, select 'Bank Account Details,' and then choose 'Edit.'</p> <p><strong>Although the funds have been deducted from my account, they have not appeared in my Simplyfy wallet.</strong></p> <p>If our system's payment gateway does not generate a payment success confirmation, the deposit will not be immediately visible. In such cases, it may take approximately 24-48 hours for the deposit to be reflected in your Simplyfy wallet.<br /> If this doesn't occur, the money will be reimbursed to the original bank account within a period of 7 to 10 business days.</p> </div> </div> <p> </p>
KYC Verification
<div class="col-md-12"> <div class="question-cont"> <h4 id="faq-ques-01"> </h4> <p><strong>My KYC attempt is unsuccessful.</strong></p> <p>If your KYC is not approved, it may be due to one of the following reasons:</p> <ol> <li> <p>Documents were not saved on the device.</p> </li> <li> <p>The document images uploaded are unclear.</p> </li> <li> <p>The name and date of birth provided in the basic details do not match the details on the documents.</p> </li> <li> <p>The selfie provided does not match the account owner.</p> </li> </ol> <p>To successfully complete KYC, you need to upload clear images of the original hard copies of your documents and a selfie of the account owner. Ensure the uploaded images are clear.</p> <p>We cannot proceed with KYC without the original documents if you do not possess them. Once all the required documents and details are submitted, KYC will be finalized. If you've followed the mentioned guidelines and still face KYC rejection, kindly reach out to us via email or chat for assistance.</p> </div> </div> <p> </p>
Despite uploading the accurate documents, my KYC status remains incomplete.
<div class="col-md-12"> <div class="question-cont"> <p>Your KYC could be declined for any of the following reasons:</p> <ol> <li> <p>Documents were not saved on the device.</p> </li> <li> <p>Uploaded images of documents are unclear.</p> </li> <li> <p>Information such as name and date of birth provided in the basic details does not match the details in the documents.</p> </li> <li> <p>The selfie submitted does not match the account owner.</p> </li> </ol> <p>To successfully complete KYC, ensure you upload clear images of the original hard copies of your documents and a selfie of the account owner. It's vital that the uploaded images are clear.</p> <p>If you do not possess the original documents, we cannot proceed with the KYC. Upon submitting all the required documents and details, your KYC will be finalized. If you have adhered to the above-mentioned guidelines and your KYC is still being rejected, we kindly urge you to get in touch with us via email or chat for further assistance.</p> </div> </div> <p> </p>
I don't possess a PAN card. Are there any alternative options available?
<div class="col-md-12"> <div class="question-cont"> <p>While we strive to assist you with alternatives, please note that a PAN card is a mandatory requirement for completing the KYC process. It helps us verify users and prevent fraudulent activities.</p> </div> </div> <p> </p>
My primary phone number is currently inactive. What steps should I take?
To update your registered mobile number, you can create a support ticket, providing details about your current registered number and the necessary information to help us assist you accordingly.
I'm encountering issues while adding my account details.
<div class="col-md-12"> <div class="question-cont"> <p>There could be several reasons for the inability to add your bank account:</p> <ol> <li> <p>Please ensure that there are no gaps while entering the IFSC code and account number. Sometimes, spaces are inadvertently included during copy-pasting.</p> </li> <li> <p>If you recently reset your PIN, certain functions of your Simplyfy account may be restricted for 24 hours. In such cases, we recommend attempting to add the bank account after the specified time frame.</p> </li> <li> <p>Make sure you are adding an account that belongs to you, and the beneficiary account name matches the first and last name on the PAN card you uploaded during the signup process.</p> </li> </ol> <p> </p> <p><strong>I'm encountering an error message: "Bank details already added, please add another account details." What steps should I take?</strong></p> <p>It seems that the bank details you're attempting to add have already been registered. To resolve this, please use a different bank account that belongs to you and ensure that the information matches your PAN Card, including your name. If you have further concerns, please reach out to us through a ticket or chat.</p> <p><strong>I'm receiving an error stating, "Device not secure." What does this mean and what should I do?</strong></p> <p>This error occurs when accessing your Simplyfy account from a rooted device, which is not considered secure. Ensure that you download the Simplyfy app only from the official Google Play Store or App Store. If you encounter this error, it's important to use a secure, non-rooted device to access your account for optimal security.</p> </div> </div> <p> </p>
What is the significance of the error message 'new device login, as a safety measure withdrawal disabled for 48 hours'?
<div class="col-md-12"> <div class="question-cont"> <p>Withdrawals are temporarily halted on the Simplyfy platform in specific cases to prioritize safety and security:</p> <ol> <li> <p>When you reset your Simplyfy PIN.</p> </li> <li> <p>Upon logging in from a new device, withdrawals are disabled. Please be aware that these restrictions last for 48 hours.</p> </li> </ol> </div> </div> <p> </p>
I'm experiencing issues with my PIN.
<div class="col-md-12"> <div class="question-cont"> <p>To begin, ensure that the PIN you entered is accurate. If the problem persists, attempt a reset of your Simplyfy PIN utilizing the "Forgot PIN" feature.</p> <p>I am encountering difficulties in withdrawing funds.</p> <p>To prioritize maximum safety and security, Simplyfy temporarily restricts withdrawals in two scenarios:</p> <ol> <li> <p>After resetting your Simplyfy PIN.</p> </li> <li> <p>Upon logging in from a new device, withdrawals will be temporarily disabled. Please be aware that these restrictions last for 48 hours.</p> </li> </ol> </div> </div> <p> </p>
I am encountering difficulties in withdrawing funds.
<div class="col-md-12"> <div class="question-cont"> <p>To prioritize maximum safety and security, Simplyfy temporarily restricts withdrawals in two scenarios:</p> <ol> <li> <p>After resetting your Simplyfy PIN.</p> </li> <li> <p>Upon logging in from a new device, withdrawals will be temporarily disabled. Please be aware that these restrictions last for 48 hours.</p> </li> </ol> </div> </div> <p> </p>
I have not received my OTP for the withdrawal.
Attempt logging out and logging back into the app. Ensure that your email address is accurate and functional for receiving emails. Additionally, check your spam folder.
I have initiated a withdrawal, but it has not been reflected in my account yet.
Please review your bank statement. If you cannot locate the transaction, kindly reach out to us through a support ticket. Our support team will provide you with the bank reference number to assist in resolving the matter.
My Bank Verification status is displaying as 'failed.' How can I proceed?
Ensure that the account holder's name matches the name on the PAN card and that you scan your PAN Card in real-time, not a digital copy.
My Bank Verification status is showing as 'pending.' What steps should I take?
Verify that the account holder's name aligns with the name on the PAN card to complete the bank verification check. If it still shows as pending, please contact us via email or chat. Our support team will assist in resolving this issue.
I'm receiving an error message: 'This account already added, please add another account.' What actions should I take?
<div class="col-md-12"> <div class="question-cont"> <p>Please verify that you're using an account that belongs to you and ensure that your bank account details match the details on your PAN Card. If you continue to experience issues, please reach out to us through a ticket or chat for further assistance.</p> </div> </div> <p> </p>